Customer Support

• WhatsApp — +13026024718, or reply in the chat where you arranged your Access Pass. This is the fastest way to reach us, because your package and payment details are already there.
• Instagram — send a direct message to @masteredpulse.
• Email — write to contact@masteredpulse.com.

Please contact us from the phone number you used for your Access Pass request, or tell us that number, so we can find your package.

• Getting access after payment, and access that stops working.
• Questions about your package, its period and what it includes.
• Payment questions — receipts, a double charge, or the wrong package.
• Refund requests, handled under our Refund Policy.
• Requests about your personal data, handled under our Privacy Policy.

Support does not cover fixing or teaching third-party tools mentioned in the material. 1-on-1 creative guidance is separate: it is available by request, subject to scheduling and availability.

We aim to reply within one to two working days, and usually sooner. Messages sent at weekends or on public holidays may wait until the next working day.

Access problems after a confirmed payment are dealt with first.

Include in your first message:

• The name and phone number you used.
• Your package and the date you paid.
• What went wrong, with a screenshot if you have one.

Never send a full card number, a password or a security code. We will never ask for them.

We confirm we have your message, check your package and payment, and either fix the problem or tell you what we need from you. If something takes longer to fix, we keep you updated in the same conversation.

If you are not happy with the answer, say so in the same conversation and the request will be looked at again.

We treat every customer with respect and ask the same in return. We may stop replying to messages that are abusive or threatening.