Refund Policy

The Access Pass is a digital product. Once access has been delivered it cannot be returned, so payments are not refunded because you changed your mind or no longer want the pass.

We do refund in two cases, as long as you can show what happened:

• The payment was made by mistake — for example you were charged twice, paid for the wrong package, or a payment was taken that you did not make.
• You did not get what you paid for — for example access was never delivered, or the package you received is not the one you paid for and we could not put it right.

When you pay for an Access Pass you ask for access to start straight away. You accept that, once access has been delivered, the usual right to cancel a purchase of digital content no longer applies.

This does not affect the two cases above, or any other right you have by law.

Send whatever shows the problem clearly. Useful examples:

• The payment receipt or confirmation (or both receipts, for a double charge).
• A screenshot of your bank or card statement showing the charge.
• The package you asked for, and what you received instead.
• A screenshot or short description of the access problem, with the date it happened.

Please cover or remove full card numbers and any other details we do not need.

• Changing your mind after access has been delivered.
• Not using the material during your package period.
• Problems with third-party tools mentioned in the material — their pricing, availability or results.
• Expecting a particular creative, commercial or audience result.
• Access that was ended because the material was shared or resold, against the terms.

Message us on WhatsApp at +13026024718 or in the chat where you arranged your Access Pass, or send a direct message to @masteredpulse on Instagram, or email contact@masteredpulse.com. Include the name and phone number you used, the date of payment and your proof.

Contact us as soon as you notice the problem — it is much easier to check a recent payment.

We check your request against the payment and access records. If something is missing we will ask for it.

If a mistake can be fixed — for example giving you the right package or restoring access — we will offer that first. If it cannot, or you were charged by mistake, we refund you.

Approved refunds go back to the original payment method through the payment provider. Your bank or card issuer may take several working days to show the money in your account.

This policy forms part of our Terms. For help with access or anything else, see Customer Support.